BFrame – Collections Management Software

Collect From Anywhere
Cloud-based software that lets your agents work from anywhere.

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Virtual Agents 24/7
Consumer can make payments any time and from any device, allowing your agency to collect while others are sleeping.

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Fully-Featured Collections Platform
Our software has the power to run your entire agency in a traditional call center environment and beyond.

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Debt Collections Software Built For:

New Agencies

With BFrame you don’t need an IT staff or even an office. You just need a portfolio to collect. Give us a file and we can have you up and collecting in a matter of days—from anywhere.

Debt Buyers

BFrame provides a powerful, automated engine to serve as your system of record and automate your agency placement strategies.

Today

If your software is out of date, but you think switching costs are prohibitive, we should talk. Our conversion tools and implementation staff can make complex transitions manageable and affordable.

Leverage Technology To Grow Your Agency

Turbulent times bring opportunities. The pandemic has laid plain the weaknesses of the traditional model of human agents working traditional hours in call centers using private networks. The emerging model is agents working from anywhere supported by self-service technology that collects 24×7. Agencies that stay with the old model will find it hard to compete.

Collect money even after your agents go home

Mobile-friendly self-service platform, accessible by consumers 24×7 from their phones, laptops and computers

Automated talk off

Our software doesn’t just take a payment … it negotiates a payment plan

Self-service documents

Upload/download individualized documents.

Automated service requests

Handle bankruptcies, disputes, questions, etc. without tying up an agent

Electronic consumer notifications

Keep consumers up to date with automated emails and text messages

Powerful, proven collections platform

Industrial-strength system handles even the most demanding requirements

40 years in the making

If our system can’t handle it, it doesn’t happen.

Compliance-centric

Built in checks and balances to keep your agents inside the lines.

Automated workflows

Automation makes it possible to implement highly sophisticated strategies

Highly customizable

Need a modification to the core system? We can turn it around in a couple of weeks.

Cloud-Based

Available from everywhere, all the time.

Hosted by Amazon Web Services

Unlimited resources, easy scaling, available everywhere.

Every certification you can name

PCI DSS, FedRAMP, FISMA, ISO, SOC2, HIPAA, to name a few.

Highly secure, available and scalable

You don’t even need a network. You really don’t even need an IT staff.

Flexible Analytics

Use ours or roll your own.

Graphical interface makes trends easy to spot

Our client portal presents key statistics in graphical format. Click to drill down for details.

Customizable reports and queries

If one our standard reports doesn’t meet your needs, we’ll write a custom report for you.

SQL under the hood

Our core database is Microsoft SQL. Connect Microsoft BI, Tableau or other analytics front ends or write your own queries.

Attentive Service

Individualized service and support

Personal relationships

We get to know our customers personally and work with them on a daily basis.

Issue Tracking

In addition to day to day communication, we meet bi-weekly with each client to review outstanding customization requests and any other issues.

Customization

Most of our customers request their own customizations and we are happy to provide them.

Easy to implement

Our team and tools reduce implementation pain.

Implementation team

Relax. We’ve done this before.

Automated file conversion

Converting from an existing system? We can largely automated conversion of existing data files.

Online training

We will get your agents trained up and collecting in a matter of hours.

News

New Website

Company News

Today we launched our new, updated website. Our old site was nearly ten years old, so it was definitely time for an upgrade. The new site tells our story in a more streamlined, colorful, and engaging way. The new site is mobile-friendly and…

64-bit and Amazon Web Services

Software Enhancements

Our original code base was built for 32-bit computers. Upgrading to 64 was not trivial, but we have now completed the transition of all our core code, giving us more power, more security and a solid upgrade path for the foreseeable future. We…

March 1: BFrame under new ownership

Press Release

We announced today that company founder Robert Bentz has sold his interest in BFrame to Alec Smythe. “After 40 years, I'm ready for a little more golf and a little less day-to-day,” remarked Bentz. “Alec has worked with us as a contract…

Contact BFrame

Our team would love to give you a demo of our collections management software and answer any questions you may have. Use the contact form, drop us an email or give us a call. We look forward to speaking with you.

(470) 336-3194
Mon-Fri 8AM-6PM EST
Sales
sales@BFrame.com
Support
support@BFrame.com
Address
375 Northridge Road, Suite 550
Atlanta, GA 30350

The BFrame Recovery Management System has the power to manage debt collection and recovery for a wide range of enterprises. The platform has been continuously improved over the past 30 years by a dedicated team with extensive knowledge of the intricacies of the debt collection industry. As a result the system provides a rich feature set that streamlines operations from debt collections to debt sale.

Collect From Anywhere

Virtual Agents 24/7

Fully-Featured Collections Platform