• Collect From Anywhere

    Cloud-based software that lets your agents work from anywhere.

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  • Virtual Agents 24/7

    Consumers can make payments any time and from any device, allowing your agency to collect while others are sleeping.

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  • Fully-Featured Collections Platform

    Our software has the power to run your entire agency in a traditional call center environment and beyond.

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Debt Collections Software Built For:

New Agencies

With BFrame you don’t need an IT staff or even an office. You just need a portfolio to collect. Give us a file and we can have you up and collecting in a matter of days—from anywhere.

Debt Buyers

BFrame provides a powerful, automated engine to serve as your system of record and automate your agency placement strategies.

Today

If your software is out of date, but you think switching costs are prohibitive, we should talk. Our conversion tools and implementation staff can make complex transitions manageable and affordable.

Leverage Technology To Grow Your Agency

Turbulent times bring opportunities. The pandemic has laid plain the weaknesses of the traditional model of human agents working traditional hours in call centers using private networks. The emerging model is agents working from anywhere supported by self-service technology that collects 24×7.  Agencies that stay with the old model will find it hard to compete.

Collect money even after your agents go home

Mobile-friendly self-service platform, accessible by consumers 24×7 from their phones, laptops and computers

Automated talk off

Our software doesn’t just take a payment … it negotiates a payment plan

Self-service documents

Upload/download individualized documents.

Automated service requests

Handle bankruptcies, disputes, questions, etc. without tying up an agent

Electronic consumer notifications

Keep consumers up to date with automated emails and text messages

Powerful, proven collections platform

Industrial-strength system handles even the most demanding requirements

40 years in the making

If our system can’t handle it, it doesn’t happen.

Compliance-centric

Built in checks and balances to keep your agents inside the lines.

Automated workflows

Automation makes it possible to implement highly sophisticated strategies

Highly customizable

Need a modification to the core system? We can turn it around in a couple of weeks.

Cloud-Based

Available from everywhere, all the time.

Hosted by Amazon Web Services

Unlimited resources, easy scaling, available everywhere.

Every certification you can name

PCI DSS, FedRAMP, FISMA, ISO, SOC2, HIPAA, to name a few.

Highly secure, available and scalable

You don’t even need a network. You really don’t even need an IT staff.

Flexible Analytics

Use ours or roll your own.

Graphical interface makes trends easy to spot

Our client portal presents key statistics in graphical format. Click to drill down for details.

Customizable reports and queries

If one our standard reports doesn’t meet your needs, we’ll write a custom report for you.

SQL under the hood

Our core database is Microsoft SQL. Connect Microsoft BI, Tableau or other analytics front ends or write your own queries.

Attentive Service

Individualized service and support

Personal relationships

We get to know our customers personally and work with them on a daily basis.

Issue Tracking

In addition to day to day communication, we meet bi-weekly with each client to review outstanding customization requests and any other issues.

Customization

Most of our customers request their own customizations and we are happy to provide them.

Easy to implement

Our team and tools reduce implementation pain.

Implementation team

Relax. We’ve done this before.

Automated file conversion

Converting from an existing system? We can largely automated conversion of existing data files.

Online training

We will get your agents trained up and collecting in a matter of hours.

News

Read More Articles

Introducing BFrame Pro

, ,
BFrame is pleased to announce the launch of BFrame Pro, our all-new implementation of our legacy front-end BFrame interface. Key advantages of the new interface include: Modern design / works with any modern browser Works with a wide…

50 Years of Collections Technology

BFrame was officially founded more than 30 years ago, but its roots trace back 50 years to 1969, when founder Bob Bentz began his career working for Electronic Tabulating Service (ETS). Over the course of his career Bob and BFrame have managed…

The Case For Cloud Hosting

We know there are still many collection agencies running legacy collections software on premises. These systems have served those agencies well for many years and there is a lot of wisdom in the old saw, “if it ain’t broke, don’t fix it”.…

The BFrame Team Would Love To Hear From You!

Our team would love to give you a demo of our collections management software and answer any questions you may have.
Use the contact form, drop us an email or give us a call. We look forward to speaking with you.

The BFrame Recovery Management System has the power to manage debt collection and recovery for a wide range of enterprises. The platform has been continuously improved over the past 30 years by a dedicated team with extensive knowledge of the intricacies of the debt collection industry. As a result the system provides a rich feature set that streamlines operations from debt collections to debt sale.